Review policy

Who can leave a review

After an order you receive a unique review link for each product you bought. If you have an account, you can also leave a review directly from your orders. Either way, we tie the review to a real order containing that product. There is no way to submit a review without a purchase.

What "verified purchase" means

Every review is tied to a real order containing that specific product.

We make that connection technically: through a personal link that works once, or through your account where the order sits.

Every review you see on cheechaa is verified this way. We do not publish reviews from other sources and we do not import ratings from other websites.

How we check reviews

Every review is read before it becomes visible. We assess within five working days. That check is about form and content, not about the verdict: we look at whether a review meets the rules below, not at whether it is positive or negative.

Positive and negative carry equal weight

We publish critical reviews just as we publish favourable ones. A low rating is never in itself a reason to withhold a review or take it down later. That also applies when the criticism is about delivery or service rather than the product itself.

When we do not publish a review

We do not publish a review, or we take it down later, in these cases:

• the review contains spam, advertising or links to other sellers
• the review contains insults, threats or discriminatory language
• the review contains other people's personal data, such as names, addresses or order details
• the review demonstrably is not about the product purchased or about an order with us
• the same person submits multiple reviews for the same product
• there are concrete indications of fraud or misuse of the review link
• the review contains a medical claim, for example that a product cures, treats or prevents a disease

That last point needs explaining. As a seller we may not make health claims that are not permitted under European rules for food supplements. If we publish a review containing such a claim, that claim becomes part of our product page. That is why we do not publish those reviews, including favourable ones. Where possible we ask you to rephrase rather than reject the review outright.

How the average score is calculated

The score on a product page is the arithmetic mean of all published reviews for that product, unweighted and not rounded in our favour. Reviews not published under the rules above do not count. The review count shown always matches the number of reviews on the page.

Changing or removing your review

If you want your review changed or removed, send us a message through the contact page with your order number. We do this without conditions and without asking why.

Incentives

We do not give discounts, money, products or any other benefit in exchange for a review. If that ever changes, it will be stated clearly next to the review in question.

Product experience and shop experience

The reviews on our product pages are about the products. Experiences with ordering, shipping or service are published too, but they say something different from a product rating. If we later use a separate channel for shop experiences, we will state that here.

Questions

Something not right, or want to raise an issue about a review? Get in touch through the contact page.